• 03 9746 6852

101 Physio - Shipping and Returns Policy - we value your business


101 Physio - feel good again

Take your first step to feeling good again.

101 Physio 

Suite 7. 211 Barries Road. Melton West. 3337.

Phone: 03 9746 6852     Fax: 03 9746 6936


101 Physio is a registerd member

101 Physio is a registered member of the
Australian Physiotherapy Association


To the extent permitted by law:

Reference:  101 Physio - www.101physio.com.au

101 Physio takes the responsibility of providing our customers a complete,
no-fuss, easy & enjoyable on-line shopping experience very seriously.

It is our business mission to ensure that your product purchase is delivered
in optimum condition as quickly as possible. (Normally shipped within
2 working days of on-line purchase payment approval verification.) 
Should there be hold-ups in the distribution process beyond our control,
we will keep you informed and up-to-date you with proceedings accordingly,
that's a 101 Physio promise. The Transport companies we partner for our
product deliveries have excellent credentials and handle many large
corporate business transport logistics requirements. We depend on them.

Please Note: Shipping/Delivery of your goods is an additional cost to
the purchase price of the product you have ordered.

Shipping/Delivery costs vary dependant on your delivery location and product
purchased. The Shipping/Delivery cost calculator used on-line is a guide to
cost. For an accurate delivery cost of your goods please contact us directly and
we can facilitate a firm price for your acceptance & requirements.

Warranties: Products purchased on-line come with manufacturer’s warranties
and any product faults should be directed to the manufacturer accordingly.

Products delivered that may have been damaged in transport prior to receiving of
goods, should be reported directly to 101 Physio - customer support centre
(immediately on arrival of goods, when possible). Our customer service centre
is open during normal trading hours. 101 Physio can be contacted by email 24/7.
We will be back in touch as quickly as possible, usually within the next working
day, to discuss the problem and make good with an appropriate replacement
product to the value of the original item.

The products 101 Physio offer for sale on-line are all tried and tested by our
101 Physio Product Sourcing Team. Products are specifically selected and
ranged to enhance the effectiveness of our treatment programs,
developed to help you – feel good again.

You can purchase product on-line with confidence at
101 Physio – we care. 100% Guaranteed!

Complaints and Further Information.
If you have a complaint or require further information about any 
shipping or returns issues relating directly to the 101 Physio website,
please contact our customer service centre at


101 Physio - Management Team