Telehealth psychology means seeing one of our psychologists by secure video call instead of coming into the clinic. You get the same kind of session as in person, from the same psychology team who work at our Melton and Sunbury clinics, from home or another private space. To book, call (03) 9746 6852 or book online.
What telehealth psychology is
A telehealth session is a live, one-on-one appointment over video. Your psychologist listens, asks questions and works through strategies with you, just as they would in the room. The Australian Psychological Society notes that research shows psychological treatment by video can work as well as face-to-face sessions for many common concerns, and many people find it easier to fit into their week.
You can have all your sessions by telehealth, or mix telehealth and in-person sessions at Melton or Sunbury, depending on what suits you and what your psychologist recommends.
Who telehealth may suit
- People who find it hard to get to the clinic because of work hours, shift work, caring for children or family, or transport
- People with an illness, injury or disability that makes travel difficult
- People who live further out, across Melbourne's west, the Macedon Ranges or regional Victoria
- People who feel more comfortable starting therapy from home
- Existing clients who are travelling, unwell or can't attend on a given day
When in-person sessions may be better
Telehealth isn't the right fit for everyone or every situation. Your psychologist may suggest coming into the clinic if you don't have a private, quiet space to talk, if the connection or technology is a barrier, or for younger children, who often do better in the room. Parts of some assessments, such as ADHD, ASD and cognitive assessments, need to be done in person. Reception can explain what applies to you.
Telehealth is not a crisis service. If you or someone else is in immediate danger, call 000. For 24/7 support, call Lifeline on 13 11 14 or the Suicide Call Back Service on 1300 659 467. Beyond Blue is available on 1300 22 4636, and Kids Helpline on 1800 55 1800.
What to expect at your first session
- Before the session. We send you a secure link to join the video call. If you're using Medicare, ask your GP to send your referral to us before your first session.
- Getting started. Your psychologist confirms who you are and where you are during the session, so they know how to help if you become unwell or the call drops.
- Privacy and consent. They explain how your information is kept private and the limits of confidentiality.
- Talking it through. What has brought you to psychology, your history, what's happening now and what you'd like to change.
- Next steps. You agree on goals and a plan together. Sometimes there are a few things to try before the next session.
A first psychology appointment is usually 50 to 60 minutes. For a child or teenager, a parent or caregiver is usually involved at the start.
How to get set up
Sessions run on our own secure video platform. We send you the link before your appointment, so there's nothing to sign up for.
- A phone, tablet or computer with a camera and microphone
- A reliable internet connection, and your device charged or plugged in
- A quiet, private room where you won't be overheard. Headphones can help.
- Your phone nearby, so we can call you if the video drops out
Sessions are not recorded, and the same confidentiality applies as in the clinic.
Where our telehealth psychologists are based
- Melton — 7/211–223 Barries Road, Melton West. Mariam, one of our psychologists, is Melton-based. See psychologist Melton.
- Sunbury — 16-18 O'Shanassy Street, Sunbury. See psychologist Sunbury.
Psychology is offered from our Melton and Sunbury clinics only. GPs can send Mental Health Treatment Plan referrals to wecare@101physio.com.au. See GP referrals.
Funding and payment options
- Medicare (Better Access) — eligible patients with a Mental Health Treatment Plan and a GP referral can claim rebates for up to 10 individual sessions each calendar year. These can be in person, by video, or a mix of both. Your GP will explain whether you're eligible.
- Private health insurance — cover varies by fund and policy. Check with your fund whether telehealth psychology is included.
- WorkCover and TAC — for accepted claims where psychology is approved.
- NDIS — self- and plan-managed participants whose plan includes psychology.
- Private payment — accepted. Contact reception for current fees.
Funding eligibility depends on your circumstances, referral and plan type. Please contact reception if you're unsure.
Related services
- Psychologist Melton and psychologist Sunbury
- ADHD assessments Melton and ADHD assessments Sunbury
- ADHD and ASD assessments overview
- GP referrals
Frequently asked questions
Is telehealth as helpful as seeing a psychologist in person?
For many common concerns, research shows video sessions can work as well as face-to-face sessions. Your psychologist will talk with you about whether telehealth suits your situation.
Can I use Medicare for telehealth sessions?
Yes, if you're eligible. With a Mental Health Treatment Plan and a GP referral, Medicare rebates apply to up to 10 individual sessions each calendar year, whether they're in person, by video or a mix.
Do I need a referral?
Not for private sessions. You need a GP referral to claim Medicare rebates, and an approved claim or plan for WorkCover, TAC or NDIS funding.
Can I switch between telehealth and in-person sessions?
Yes. Many people mix both, at our Melton or Sunbury clinic, depending on their week and what their psychologist recommends.
Can my child have telehealth sessions?
Sometimes, especially older children and teenagers. Younger children often do better in person. Your psychologist will talk through the options with you.
Ready to book?
Call (03) 9746 6852 or book online.
Related: psychologist Melton · psychologist Sunbury · GP referrals · all services
